Customer Guidelines

Effective Date: January 1, 2026

 

Organization Type: Non-profit association (Verein) based in Basel, Switzerland

 

Welcome to Homestaurants.com. These guidelines are designed to ensure a safe, enjoyable, and respectful experience for all customers. By using our Services, you agree to follow these guidelines.

 

1. Account Registration

 

Eligibility: You must be at least 18 years old to create an account and place orders.
Accuracy: Provide accurate, current, and complete information during registration. Update your details as needed to ensure smooth communication with vendors.

 

2. Placing Orders

 

Menu Selection: Browse available meals and select items based on your preferences.
Allergen Information: Review ingredient lists carefully, especially if you have allergies or dietary restrictions. Contact the vendor directly if you need clarification.
Order Confirmation: Double-check your order details before confirming to prevent mistakes.

 

3. Payments

 

Direct Transactions: All payments occur directly between you and the vendor. Homestaurants.com does not process, receive, or transfer any payments.
Financial Responsibility: You are solely responsible for arranging payment, resolving disputes, and confirming receipt of goods.
Security: Use secure payment methods and confirm details with the vendor before paying.

 

4. Delivery and Pickup

 

Timeliness: Be available at the agreed-upon delivery or pickup time to maintain food quality.
Accuracy: Provide correct delivery addresses to prevent delays or misdeliveries.
Communication: Inform the vendor promptly if you expect delays, need to reschedule, or encounter problems.

 

5. Customer Support

 

Inquiries: Contact vendors directly for questions about your orders. You may reach out to customer@homestaurants.com support for platform-related issues only.
Feedback: Share constructive feedback and reviews to help vendors improve their services.

 

6. Code of Conduct

 

Respect: Treat all vendors, platform staff, and fellow customers with courtesy.
Communication: Use polite and professional language in all interactions.
Compliance: Adhere to Swiss laws and local regulations when using the platform.

 

7. Food Safety and Handling

 

Vendor Responsibility: Vendors are responsible for food safety, packaging, and proper preparation.
Customer Responsibility: Handle, store, and consume food safely. Follow any instructions provided by the vendor regarding storage or reheating.
Allergies: Customers must verify allergens and ingredients before ordering.

 

8. Liability

Homestaurants.com is not responsible for:

·        The preparation, quality, or safety of any food provided by vendors

·        Payments, refunds, or disputes between customers and vendors

·        Allergic reactions or foodborne illness

 

By using our Services, you acknowledge that all risks related to food purchases and consumption are between you and the vendor.

 

9. Termination

 

Homestaurants.com reserves the right to limit, suspend, or terminate your access if you:

 

·        Violate these guidelines

·        Engage in abusive, fraudulent, or illegal behavior

·        Repeatedly disrupt vendors or other users

 

10. Privacy

 

Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal data in compliance with Swiss law.

 

11. Governing Law

 

These guidelines and your use of Homestaurants.com are governed by Swiss law. Any disputes will fall under the jurisdiction of the courts of Basel-Stadt, Switzerland.